TrainingIT service management / ITIL & IT service managementITIL-V5FND
ITIL-V5FNDPeopleCert · authorised trainingLeads to an exam
ITIL Foundation (Version 5)
ITIL (Version 5) is the global best-practice framework for digital product and service management. This course provides an overview of ITIL's core concepts, models, and guiding principles, and shows how they are used to create, deliver, support, and continually improve digital products and services. It also introduces how AI is changing product and service management, what AI governance means in an ITIL context, and how ITIL complements DevOps and PRINCE2. The course prepares candidates for the ITIL Foundation (Version 5) exam: 40 multiple-choice questions, 60 minutes, closed book, pass mark 26/40 (65%).
- Duration
- 3 days
- Level
- Beginner
- Provider
- PeopleCert
- Topic
- IT service management / ITIL & IT service management
Course outline
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain and ITIL management practices
- Value streams – identification, mapping and management
- Continual improvement
- The Four Dimensions of Product and Service Management
- ITIL, AI, and integration with other frameworks
- Exam preparation and practice
Skills you will gain
- Explain the key concepts of digital product and service management and value co-creation
- Describe service relationships, roles, and service journeys
- Understand the ITIL Value System, governance, guiding principles, and continual improvement
- Describe the ITIL Product and Service Lifecycle and its activities
- Understand the ITIL Four Dimensions of Product and Service Management
- Explain value streams, value stream mapping, and value stream management
- Understand how ITIL relates to AI, including AI governance, and how it integrates with DevOps and PRINCE2
Who should attend
- Professionals who need an understanding of digital product and service management
- IT service management practitioners
- Operations and support teams
- Product and experience teams
- Anyone seeking ITIL Foundation (Version 5) certification
Certification
Exam
ITIL Foundation (Version 5)
This course prepares you for this exam.
Upcoming dates
These sessions run online with LLPA partners. Times are shown in Polish time, and the language of delivery is listed for each date.
| Date | Times (Polish time) | Language | Status | Price | Action |
|---|---|---|---|---|---|
| 11:30–19:00 | English | Scheduled | 4150 PLN | Request a quote | |
| 11:30–19:00 | English | Scheduled | 4150 PLN | Request a quote |
4150 PLN
Ask about dates