TrainingIT service management / ITIL & IT service managementITIL-SERVICE
ITIL-SERVICEPeopleCert · authorised trainingLeads to an exam
ITIL® Service (Version 5)
The course teaches how to manage digital services across the full service lifecycle, from strategy and design to delivery, support, and improvement. It covers aligning IT services with business goals, customer expectations, and operational performance, as well as the role of AI in modern service management. The training prepares for the PeopleCert ITIL® Service (Version 5) certification exam, which contributes toward the ITIL Managing Professional designation.
- Duration
- 2 days
- Level
- Intermediate
- Provider
- PeopleCert
- Topic
- IT service management / ITIL & IT service management
Course outline
- Introduction to ITIL and Service Value
- Service Strategy and Planning
- Service Design and User Experience
- Service Transition and Change Enablement
- Service Operations and Delivery
- Incident, Problem, and Support Management
- Supplier, Governance, and Compliance Management
- Improving IT Services and Performance with ITIL
- AI and Modern Service Management
Skills you will gain
- Manage digital services across the service lifecycle
- Improve service delivery and operational performance
- Apply ITIL practices in modern digital environments
- Align IT services with business and customer needs
- Support continual service optimisation and resilience
Who should attend
- Professionals managing digital services across the service lifecycle
Prerequisites
- ITIL® 4 Foundation or ITIL® Foundation (Version 5) certification
Certification
Exam
ITIL® Service (Version 5) - PeopleCert
This course prepares you for this exam.
Upcoming dates
These sessions run online with LLPA partners. Times are shown in Polish time, and the language of delivery is listed for each date.
| Date | Times (Polish time) | Language | Status | Price | Action |
|---|---|---|---|---|---|
| 08:00–16:00 | English | Guaranteed to run | 6830 PLN | Request a quote |
6830 PLN
Ask about dates