TrainingIT service management / ITIL & IT service managementITIL-EXP5
ITIL-EXP5PeopleCert · authorised trainingLeads to an exam
ITIL® Experience (Version 5)
This course helps professionals design and manage digital products and services that build trust, engagement, and value across the full service lifecycle. It covers human-centred and AI-aware approaches, experience measurement and continual improvement, and governance of AI-enabled services. The course prepares participants for the PeopleCert ITIL® Experience (Version 5) certification exam, delivered online with remote proctoring.
- Duration
- 2 days
- Level
- Intermediate
- Provider
- PeopleCert
- Topic
- IT service management / ITIL & IT service management
Course outline
- Experience, Trust, and Value Co-Creation
- Human-Centred and AI-Aware Design
- Experience Across the Service Lifecycle
- Experience Drivers in Digital Services
- Experience Measurement and Evidence
- Continual Experience Improvement
- AI and Digital Experience Governance
- ITIL Experience in Modern Digital Organizations
Skills you will gain
- Design human-centred digital experiences
- Improve trust and engagement across digital services
- Capture and evaluate experience evidence
- Apply AI-aware and ethical design principles
- Support continual experience improvement initiatives
Prerequisites
- ITIL® 4 Foundation or ITIL® Foundation (Version 5) certification
Certification
Exam
ITIL® Experience (Version 5)
This course prepares you for this exam.
Upcoming dates
These sessions run online with LLPA partners. Times are shown in Polish time, and the language of delivery is listed for each date.
| Date | Times (Polish time) | Language | Status | Price | Action |
|---|---|---|---|---|---|
| 08:00–16:00 | English | Guaranteed to run | 6830 PLN | Request a quote |
6830 PLN
Ask about dates