TrainingIT service management / ITIL & IT service managementITIL-EXP5
ITIL-EXP5PeopleCert · authorised trainingLeads to an exam
ITIL® Experience (Version 5)
This course helps professionals design and manage digital products and services that build trust, engagement, and value across the full service lifecycle. It covers human-centred and AI-aware approaches, experience measurement and continual improvement, and governance of AI-enabled services. The course prepares participants for the PeopleCert ITIL® Experience (Version 5) certification exam, delivered online with remote proctoring.
- Duration
- 2 days
- Level
- Intermediate
- Provider
- PeopleCert
- Topic
- IT service management / ITIL & IT service management
Course outline
- Experience, Trust, and Value Co-Creation
- Human-Centred and AI-Aware Design
- Experience Across the Service Lifecycle
- Experience Drivers in Digital Services
- Experience Measurement and Evidence
- Continual Experience Improvement
- AI and Digital Experience Governance
- ITIL Experience in Modern Digital Organizations
Skills you will gain
- Design human-centred digital experiences
- Improve trust and engagement across digital services
- Capture and evaluate experience evidence
- Apply AI-aware and ethical design principles
- Support continual experience improvement initiatives
Prerequisites
- ITIL® 4 Foundation or ITIL® Foundation (Version 5) certification
Certification
Exam
ITIL® Experience (Version 5)
This course prepares you for this exam.
6830 PLN
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