TrainingIT service management / ITIL & IT service managementITIL-AIGOV
ITIL-AIGOVPeopleCert · authorised trainingLeads to an exam
ITIL® AI Governance (Version 5)
The course provides practical ITIL guidance for adopting and scaling AI responsibly by strengthening oversight, accountability, risk management, compliance, and trust. Participants learn how to assess existing governance capabilities, define appropriate controls, and embed responsible AI practices across products, services, and operations. The course combines ITIL guidance with practical scenarios and prepares for the PeopleCert certification exam, delivered online with remote proctoring.
- Duration
- 1 day
- Level
- Intermediate
- Provider
- PeopleCert
- Topic
- IT service management / ITIL & IT service management
Course outline
- ITIL, AI, and governance fundamentals
- AI opportunities and threats
- AI in the organizational context
- Effective AI governance
- The ITIL AI Capability Model
- The ITIL AI Governance Improvement Model
- Risk, accountability, and trust
- Regulation and compliance
- AI governance and other frameworks
- Applying AI governance in practice
Skills you will gain
- Assess AI governance capabilities
- Identify AI risks and governance gaps
- Define responsibilities and controls
- Apply the ITIL AI Capability Model
- Embed responsible AI practices across products, services, and operations
- Continually improve governance as AI adoption develops
Who should attend
- Professionals responsible for the oversight and organizational management of AI, with no technical AI background required
Prerequisites
- No formal certification prerequisites
- A general understanding of how AI is used in business is helpful
Certification
Exam
ITIL® AI Governance (Version 5)
This course prepares you for this exam.
Upcoming dates
These sessions run online with LLPA partners. Times are shown in Polish time, and the language of delivery is listed for each date.
| Date | Times (Polish time) | Language | Status | Price | Action |
|---|---|---|---|---|---|
| 08:00–16:00 | English | Guaranteed to run | 3500 PLN | Request a quote |
3500 PLN
Ask about dates